Privacy Policy
Effective Date: October 8, 2024

Your Privacy Matters

Top Level Cleaning Services (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the privacy laws of New Hampshire (NH) and Florida (FL).

By using our services, you agree to the collection and use of information as described in this Privacy Policy.

  1. Information We Collect
    We may collect the following types of personal information when you use our services:

    • Personal Identifiable Information (PII): This includes your name, email address, phone number, mailing address, and other contact details.
    • Financial Information: For payment processing, we may collect billing addresses, payment card details, and transaction data.
    • Device and Usage Information: Information about how you access and interact with our website, including your IP address, browser type, and usage data.
    • Sensitive Information: We do not intentionally collect sensitive data, such as social security numbers, health information, or financial account numbers, unless required for a specific service.

  2. How We Use Your Information
    We use the collected information to:

    • Provide, operate, and maintain our services.
    • Process payments and transactions.
    • Improve our website functionality and service offerings.
    • Respond to your inquiries and provide customer support.
    • Comply with legal and regulatory obligations.

  3. Sharing and Disclosure of Information
    We do not sell your personal information to third parties. However, we may share your information with trusted partners in the following scenarios:

    • Service Providers: We may share your data with third-party vendors to help us provide services (e.g., payment processors, IT support).
    • Legal Compliance: We may disclose information if required by law, such as responding to court orders, subpoenas, or regulatory requirements.
    • Business Transfers: In the event of a merger, acquisition, or sale of our company, personal information may be transferred as part of that transaction.

  4. Your Rights and Choices
    Under NH and FL laws, you have certain rights regarding your personal information:

    • Access and Correction: You have the right to access and correct your personal data held by us.
    • Opt-Out: You may opt out of marketing communications by following the instructions in those communications or contacting us directly.
    • Data Deletion: You may request the deletion of your personal information, subject to certain exceptions as required by law (e.g., fraud prevention, compliance with legal obligations).
    • Do Not Track Signals: Our website does not respond to “Do Not Track” (DNT) signals as there is no uniform standard governing DNT requests.

  5. Data Security
    We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. These include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

  6. Data Retention
    We retain your personal information for as long as necessary to provide the services you have requested or as required by law. Financial information will be stored only as long as necessary to process your transaction and for accounting purposes.

  7. Children’s Privacy
    Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

  8. Breach Notification
    In the event of a data breach, we will notify affected individuals in accordance with NH and FL state laws. Notifications will be sent in a timely manner and include information about the breach, what steps have been taken, and how affected individuals can protect themselves.

  9. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

  10. Contact Us
    If you have any questions about this Privacy Policy or your personal data, please contact us at:

    Top Level Cleaning Services
    Phone: +1 (603) 307-2571
    Email: info@toplevelcleaningsolutions.com